Terms and Conditions

1. General Information

Welcome to Spooniva.

These Terms and Conditions govern access to and use of our online store, as well as purchases made through it.

By using our website or placing an order, you agree to these Terms and Conditions, as well as our Privacy Policy, Cookie Policy, and Returns and Refunds Policy.

If you have any questions, you can contact us at:

📧 sudaderaparapeques@gmail.com

2. Use of the Store

Users agree to use this website lawfully and in accordance with these Terms and Conditions.

The website may not be used for fraudulent or illegal activities, activities that harm third parties, or activities that may affect the normal operation of the store.

We reserve the right to take the necessary measures in response to fraudulent or abusive use of the platform, always in compliance with applicable law.

3. Products

At Spooniva, we strive to present our products, photographs, colors, features, and descriptions as accurately as possible.

However, the appearance of colors may vary slightly depending on the screen or device being used.

The essential characteristics of each product are those indicated on its corresponding product page.

We reserve the right to modify, update, or remove products from the store whenever necessary.

Such changes will not affect orders that have already been accepted, except in cases of obvious errors or other legally justified circumstances.

4. Prices

All prices will be displayed in euros (€) and will include any legally applicable taxes where required.

Additional costs, such as shipping fees, will be clearly indicated before checkout whenever applicable.

We may change our prices at any time. However, the price applicable to your order will be the price displayed at the time of purchase.

Promotions and discounts may be subject to specific terms, which will be indicated in each promotion.

5. Placing and Accepting Orders

Once you complete a purchase, you will receive an order confirmation at the email address you provided.

Receiving the confirmation means that we have received your order. However, the purchase remains subject to the applicable conditions and product availability.

In exceptional circumstances, such as obvious pricing errors, product unavailability, or order-related issues, we may contact you to resolve the situation.

If an order must be canceled before shipment and payment has already been collected, the corresponding refund will be issued.

6. Payments

Available payment methods will be displayed during the checkout process.

Payments are processed through secure third-party payment service providers.

Spooniva does not directly store complete bank card details when payment processing is handled by these providers.

The customer confirms that they are authorized to use the selected payment method.

7. Shipping and Delivery

Orders will be prepared and shipped within the timeframes specified in our Shipping Policy.

Delivery times are estimates and may be affected by circumstances beyond our control, such as carrier disruptions, weather conditions, periods of high demand, or customs procedures where applicable.

If an order is not delivered within the legally applicable timeframe, consumers may exercise the rights available to them under current legislation.

8. Returns and Right of Withdrawal

Consumers within the European Union generally have a legal right to withdraw from a purchase within 14 calendar days of receiving their order, without having to provide a reason, subject to legally established exceptions.

In addition, Spooniva offers a 30-day commercial return guarantee, the terms of which are detailed in our Returns and Refunds Policy.

Our 30-day commercial return guarantee does not limit or replace consumers' statutory rights.

To request a return, please contact us at:

📧 sudaderaparapeques@gmail.com

Please consult our Returns and Refunds Policy for the complete procedure.

9. Defective Products or Products That Do Not Conform to the Contract

If you receive a defective or damaged product, or a product that does not match your purchase, you should contact us as soon as possible.

Our 30-day commercial return guarantee does not affect the consumer's statutory rights regarding a lack of conformity of the product.

Where required by law, we may offer a repair, replacement, price reduction, contract termination, or another remedy provided for by applicable legislation.

10. Intellectual Property

All content on this website, including text, photographs, logos, designs, graphics, videos, visual elements, and other materials, belongs to Spooniva or is used with the authorization of its respective owners.

Copying, reproducing, distributing, modifying, or commercially using such content without prior authorization is prohibited whenever that authorization is legally required.

11. User Content and Reviews

When users publish a review, comment, photograph, or other content through our channels, they must ensure that the content is lawful and does not infringe the rights of third parties.

Spooniva may remove content that is illegal, fraudulent, offensive, misleading, or infringes the rights of third parties.

Reviews published by customers reflect the experiences of the individuals who wrote them and do not necessarily represent Spooniva's opinions.

12. External Links

Our website may contain links to third-party websites or services.

These links are provided to facilitate access to external information or services. Spooniva does not necessarily control the content, availability, or operation of these websites.

The use of third-party services is subject to their own terms and policies.

13. Website Availability

We strive to keep our store available and operating correctly. However, temporary interruptions may occur due to maintenance, updates, technical issues, or circumstances beyond our control.

Whenever possible, we will attempt to resolve such issues within a reasonable timeframe.

14. Liability

Spooniva shall be liable to consumers in accordance with applicable law.

Nothing in these Terms and Conditions is intended to exclude or limit any rights that cannot legally be excluded or limited, including consumer rights recognized under Spanish and European legislation.

We shall not be liable for damage resulting from the improper use of a product by the user, where such exclusion of liability is permitted by law.

Nothing in these Terms and Conditions limits our liability where such limitation is prohibited by applicable law.

15. Force Majeure

We shall not be liable for delays or failures to perform resulting from unforeseeable or unavoidable circumstances reasonably beyond our control, within the limits established by applicable law.

Such circumstances may include certain natural disasters, major service disruptions, conflicts, widespread transportation problems, or similar events.

This clause does not affect consumers' statutory rights.

16. Data Protection

The processing of our customers' personal data will be carried out in accordance with our Privacy Policy and applicable data protection legislation.

For information about how we collect, use, and protect personal data, please consult our Privacy Policy.

17. Changes to These Terms and Conditions

We may update these Terms and Conditions whenever necessary to reflect changes to our products, services, processes, or legal requirements.

The current version will be the one published on this page.

Changes will not affect previously placed orders where applicable law provides otherwise.

18. Applicable Law and Dispute Resolution

These Terms and Conditions shall be governed by the applicable Spanish and European legislation.

Where the customer qualifies as a consumer, mandatory rules granting rights based on their place of residence will be respected.

In the event of a dispute, consumers may use the available dispute resolution mechanisms and bring proceedings before the courts with jurisdiction under applicable law.

19. Contact

If you have any questions about these Terms and Conditions, you can contact us at:

Spooniva
📧 sudaderaparapeques@gmail.co